TechnoSavvy
Overview
TechnoSavvy connects users facing electronic device challenges with tech experts, ensuring seamless problem-solving and personalized advice
Problem Statement
Connect with experts instantly for rapid issue resolution
The expert app users need a way to get connected to an expert quickly once purchasing a new gadget through an easy and intuitive app because it helps them with on-boarding and in addressing any issues they may encounter more quickly by getting the expert insights and advice
Possible Solution
Intuitive app with visual guides, expert chat, and thriving community for seamless user support
Create an intuitive app offering pictorial guides, short videos, and a chat option with experts for seamless assistance. Additionally, foster user interaction via an online community platform, reducing reliance on overwhelming manual booklets
Design Thinking Process
Design thinking for the Expert app involves a user-centric journey that includes five iterative stages:
01. Empathize
User Research & Competitor Analysis
Strategic insights from SWOT and UX analysis revealed our competitors' strengths and weaknesses, guiding us to leverage our app uniquely in the market. Unlike TaskRabbit and Fiverr, which focus on physical and remote tasks, TechnoSavvy stands out as a platform connecting users specifically with tech professionals for tech-related issues
You can see the Affinity Mapping here
02. Define
User Personas
Following thorough interviews with potential users and analyzing their user journeys, I established two key personas to refer to throughout the entire product development process
03. Ideate
User Flows
Persona-driven user flows for clear and focused paths
By using personas and their corresponding goals, I mapped out the user flows. By doing so, it helped me to create a clear and focused path for users to achieve their objectives
Information Architecture
Optimizing site map through closed card sorting to validate user-friendly categories
To improve the initial site map based on insights gathered from user research, I chose the closed card sorting method. This approach aimed to validate the coherence and user-friendliness of the established categories
04. Design
Wireframes
I initiated my process with a basic pencil and paper, followed by crafting rough wireframes that mapped out user flows within the product. These wireframes prioritized the user experience for key functions. At this stage, visuals were kept simple, aiming to refine interaction flow and layout before enhancing the design aesthetics
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Final Mockups
The Prototype
